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Hot Tub Service Requests

Hot Tub Service Requests

We service Cal Spas, Dynasty Spas, Caldera® Spas and Freeflow® Spas

CalSpas Owners Manuals

Caldera Spas Owners Manuals

Dynasty Spa Owners Manuals

Call Us! Should something go wrong with one of our spas, we are there for you!
We do both warranty and non-warranty repair services.

631-293-3920



Monthly Maintenance Service

Basic Service includes*:

    • Cleaning filter(s), clean spa walls as needed, test water & adjust levels if needed, inspect cover & check equipment for proper operation – All chemicals and supplies are provided by the homeowner.

Drain, Blowout, Clean & Refills

Like all major hot tub manufacturers, we recommend that you drain and refill your spa three to four times per year. Hot tubs that are sanitized with in.clear salt water sanitization require this annually. If you choose not to follow draining/refilling recommendations, you may encounter:

    • Unhealthy water conditions
    • Buildup of biofilm
    • Skin irritation and other skin problems
    • Equipment deterioration and decay
    • Potential voiding of warranty

Basic Service includes*:

    • Drain Spa
    • Scrub Spa Surface w/303 Multi-Surface Cleaner
    • Clean Spa Cover w/303 Multi-Surface Cleaner
    • Clean Filter(s) with Leisure Time Instant Cartridge Cleaner
    • Flush fresh water through plumbing lines
    • Blow out remaining water in plumbing lines
    • Refill Hot tub
    • Add Start-Up Chemicals – All chemicals and supplies are provided by the homeowner.
    • Balance Water Chemistry (In.clear salt systems require water 95° or hotter before Bromicharge can be added to spa) – All chemicals and supplies are provided by the homeowner. Use of Leisure Time Jet Clean and chlorine is required before service to remove biofilm.

Winterization

Proper winterization is key to ensure that your spa doesn’t freeze over the winter months. Simply draining your spa is not sufficient and if anything will most assuredly result in the residual water freezing and cracking your plumbing, fittings and equipment. Hot Shots Hot Tubs & Spas can perform your winterization and ensure that your spa will be ready to fill in the spring with no worries! In addition, you may want (and we do recommend) to cover your spa and spa cover, after your spa is winterized. This will ensure that no water and/or debris can enter your spa. An uncovered spa can encounter freeze-ups that can crack plumbing and jets, and can be very costly and time consuming to repair. We offer the Protecta-Spa cover as an affordable option to cover your spa for the winter.

Basic Winter Closing*:

    • Draining of your spa (if necessary)
    • Blowing out of all jet/plumbing lines
    • Blowing out of the air jets if equipped
    • Clean filter(s) with Leisure Time Instant Cartridge Cleaner and rinse for storage (when running water is available)
    • Cover spa for winter (see options below)
    • Running water and electricity must be available

Cover options:

      • Tarp – Typically lasts 1-3 season – this is a high quality tarp – not bargain basement blue.
      • Cable/Winch System – Used to secure tarp
      • Protecta Spa Cover – Typically lasts 5 – 7 years and does not require Cable/Winch System

*Running water and electricity must be available

What about antifreeze? Although there are pipe antifreeze products on the market; we do not recommend them because it is very difficult to fully clean out the residual antifreeze. It leaves nasty residue on your hot tub and in your water come springtime. Piping antifreeze is not like car antifreeze, which is part of a closed circuit system with a pump designed to get the antifreeze everywhere it needs to be, piping antifreeze needs to be applied with great effort to assure it hits every pipe and manifold. We put that same effort into blowing the lines dry. Dry plumbing does not get freeze damage! Why spend the extra money on a product that provides NO added protection and a mess when you open your tub?

Call us when you’re ready to close your spa for the winter or early enough to drain & refill before winter sets in!


Opening Service:

  • The tub is cleaned with a fast-acting surface cleaner that removes tough water lines and grease build-up.
  • The tub is rinsed, vacuumed, and wiped down with a towel.
  • The shell of the tub is waxed from the waterline to the lip of the tub to protect the acrylic finish from chemical attack and fading from UV rays.
  • The filter cartridge is cleaned with a spray on formula to remove oil, grease, calcium, and scale formation.
  • The operation of the tub is checked to make sure that the heater, pumps, blower, and controls are working properly.
  • Startup chemicals are added to the freshly filled spa as well as Bromine or Chlorine sanitizer (depending on your choice, are added to the spa water).  In.clear sanitization requires that the water be warmed to at least 95° before Bromicharge salt for disinfection can be added – no other start-up products are needed – All chemicals and supplies are provided by the homeowner.
  • Running water and electricity must be available.

Give us a call at (631) 293-3920 to schedule your maintenance service or fill out the form and submit it to our Service Department.

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